Who’s Who at Solva Care?

Solva Care was set up as a pilot project in 2014.  In 2018, we became a charity.  All our Trustees live or work in Solva, and many have links with pan-Wales bodies in the fields of health and wellbeing, particularly for older people.

Mollie Roach

Chair of Solva Care Board of Trustees

Carol-Ann Jones

Trustee

Lesley Robertson-Steel

PIP Coordinator

Barbara Bale

Trustee

Enid Morgan

Trustee

Bruce Payne

Treasurer

Fran Barker

Trustee

Wendy Wright

Trustee

Could this be You?

We are looking for a Trustee – contact us if you are interested in the position

Sue Denman

Trustee

Sandra Young

Trustee

Lena Dixon

Coordinator

Solva Care Board Minutes

Solva Care publishes all the minutes of its Board meetings, since becoming a charity.

Solva Care structure

Click below for a copy of our management structure

Our Privacy Policy

Solva Care understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, solvacare.co.uk and as described in Parts 5 and 6, below, we do not collect personal data about you unless you contact us. Any personal data we do collect will only be used as permitted by law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our Site. If you do not accept and agree with this Privacy Policy, you must stop using our Site immediately.

1. Information About Us.
Our Site is owned and operated by Solva Care.
Registered address: Mount Farm, Solva, Haverfordwest, SA62 6XL
Data Protection Officer: Bruce Payne
Email address: brucepayne@solvacare.co.uk
Telephone number: 07890 987259
Postal Address: Mount Farm, Solva, Haverfordwest, SA62 6XL

2. What Does This Policy Cover?
This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

4. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our or collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 10.
b) The right to access the personal data we hold about you. Part 9 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 10 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 10 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 10.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?
Subject to the following, we do collect personal data from you upon reservation. We do not place cookies on your computer or device, nor do we use any other means of data collection.

If you send us an email, we may collect your name, your email address, and any other information which you choose to give us. i.e. your appointment details or questions.

6. How Do You Use My Personal Data?
If we do collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see Part 7, below.

As stated above, we do not generally collect any personal data unless reservation. If you contact us and we obtain your personal details from your email, we may use them to respond to your email.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

We will not share any of your data with any third parties for any purposes other than storage on an email server.

7. How and Where Do You Store My Data?
We will only store your personal data in the UK. This means that it will be fully protected under the GDPR

Please contact us using the details below in Part 10 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

Personal data security is essential to us, and to protect personal data, we take the following measures:

Email and backup encrypted on the server.

8. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

We do contract with the following third party for data storage purposes of our website:

WebZer LTD, 2 Ynys Dawel, Solva, Haverfordwest
If any of your personal data is transferred to a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 7.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 7.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

9. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us me for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 10.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 20 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

10. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Bruce Payne:

Email address: brucepayne@solvacare.co.uk

Telephone number: 07890 987259

Postal Address: Mount Farm, Solva, Haverfordwest, SA62 6XL

11. Changes to this Privacy Policy
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Cookies used on this website

What are Cookies?

To enable additional features of the website to work cookies are placed on your hard drive or browser. Use of cookies is common practice and many websites use them and most internet browsers automatically accept cookies.

We provide this information to you as part of our policy to comply with the recent changes to the law relating to the use of cookies and other information storage technology operating on websites.

Use of Cookies by solvacare.co.uk

We use cookies on the solvacare.co.uk website to collect information about how our visitors use the website and to collect standard analytics data to enhance the performance of our website. This is important to us as we want to improve the visitor experience when you browse our website and ensure that it is as user friendly as possible.

Having said that, our cookies do not gather any personal identifying information such as a person’s name or e-mail address and any information gathered using cookies is compiled on an aggregate and anonymous basis.

The below points provide further details about the cookies which we use on our website and a description of the purpose of each of these cookies.

Essential: We do set these cookies in order to maintain functionality and integrity of your visit and the contents of your shopping basket. If we do not set these cookies the site may not function correctly for you.

Customer: We may use these cookies to let your browser remember that you have visited our site before, so we can improve and adjust your shopping experience by showing you the most relevant products, best seller and offers.

Analytics: We may use these cookies to gather information about how our visitors and customers use our website, this allows us to improve our website and make it run better for everyone that visit us.

Social networks: We may use cookies from companies like Facebook, twitter or YouTube in order for their users to get the most out of visiting our site.

How do you disable Cookies?

If you want to disable cookies from your browser and delete all cookies that are stored on your PC, you can do this as often you want to. Please do keep in mind that removing cookies may cause our website to function slower when you visit it the first time.

To find out how to do this for your browser you can go to “help” on your browser’s menu or you can visit http://www.allaboutcookies.org/ to get more technical help.

Please be aware our customer service is not able to assist you in this as we do not have a relevant technical support team.

What happens if I really disable Cookies?

You need to understand that if you choose to disable cookies from your browser it will prevent you from fully experience the solvacare.co.uk website, as some or all of the areas of the website may stop to work for you.

You will see from the points above that certain of the cookies which we use on our website are considered to be essential for the working of certain aspects of the website. Please be aware that if these cookies are disabled we may be unable to provide certain web services which you requested.

Declaration

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

How can i change my cookie settings on your website?

To change your settings please go to following link.

Cookie Settings

Registered Charity Number 1172878